Communication 33 – Annual Survey Summary



Dear Owners,

Thank you to all Owners who took the time to complete the 2023 Surveys to which every Owner had the opportunity to complete. The final 2 survey results will be made available as soon as possible after the closing date.  

The overall response rates for 2023 were slightly higher than 2022. It has shown based on the previous 2 years Surveys, that response rates are higher when the surveys are issued simultaneously.

Please find below each Survey result by category.  

Gardening maintenance survey – STV

Street Cleaning and Rubbish collection survey – STV

HR Self – administration survey – BPs

HR Self-administration – owners

Internet & TV services survey – AVATEL

Security service survey – VIGILANT

Lif service survey – Kone
The Board will be reviewing all the Survey in detail together with the comments and feedback received. We will be using these in our regular Supplier reviews alongside KPI settings and any form of reviews required.

Please find below the presentation with high level results. 2023 Survey Presentation Thank you.
Kind regards, bb3bd7dc-a643-4868-9110-4161df6c806f.jpg